SHIPPING POLICY
Shipping Status
(We have two shipping locations, a US warehouse and a China warehouse.）Delivery times may be longer than usual due to the COVID-19 pandemic across the globe. We will arrange the shipment as soon as the delivery industry gets back to normal.
Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
For any questions, please contact our customer service via service@petoday.com.
Shipping Fee
For Most Areas ( Except Africa):
| Method | Price | Condition | Shipping Time |
| Standard shipping | $5.99 | $0 -$69.98 | 15-30 business days |
| Free shipping | FREE | $69.99 and up | 15-30 business days |
Shipping Orders
Normally orders will ship within 4-10 business days of processing payment, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through petoday.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon tender of the item to the carrier
Delivery Address
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to petoday as deliverable. When the carrier returns an deliverable package to petoday, please contact petoday to make arrangements for reshipment.
Shipping & Delivery
Delivery Time=Processing Time+Shipping Time
The order will need less than 4-10 days of processing time and then 10-15 business days of shipping time. Therefore, it takes 10-25 working days to deliver normally.
Check order status
Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships.
If your order is shipping to an incorrect address, or you want to change or cancel the order, please email service@petoday.com.