Q&A
- How long does it take to get my order?
Usually 7-15days. The postal carrier may delay due to COVID-19.If your order hasn’t arrived in the estimated delivery times, please contact our support team at service@petoday.com, so that we can look into your tracking to see if the shipment may potentially be lost and review the next steps. If your order hasn't arrived within 60 days of the date of original purchase, you are entitled to a full refund on your purchase.
Estimated delivery times do not include weekends, statutory holidays, customs/postal delays, or our order processing time. Once your orders ship, it normally takes 7-15 business days to receive them. - I placed an order and did not receive an order confirmation email, can you confirm my order went through?
All orders receive an order confirmation email immediately when the order is placed. If you don't see your confirmation email, the first place to check is your junk/spam filter. Sometimes our messages get filtered there. The second possible reason is that there was a typo with your email address, shoot us an email and we will find you in the system and update your contact info. - What if I receive a defective product?
If a product received has manufacturing defects, buyers are entitled to request a product replacement within 3 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damage within 24 hours after delivery to service@petoday.com otherwise we can't honor the replacement or refund. - What are my payment options?
We accept payments by PayPal, Visa, MasterCard, and American Express. - How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Track Order page in our main menu and footer menu.
Email: service@petoday.com. - Need to contact us?
Feel free to get in touch, our customer service email address is service@petoday.com
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