BILLING TERMS AND CONDITIONS

Application

These Terms and Conditions will apply to the purchase of the services and goods by you (The Customer). Our email address: service@petoday.com .

These are the billing terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.  

Services

The description of the Services and any Goods is as set out in the Website, catalogs, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and color of any Goods supplied.

In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Services which appear on the Website are subject to availability.
We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Basis of Sale

The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (IE the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.

We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g by giving you rights as a business.

Fees and Payment

The fees (Fees) for the the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing.

You must pay by submitting your credit or debit card details with your Order or via alternative payment method such as PayPal and we can take payment immediately or otherwise before delivery of the goods.

Shipping Policies

Goods will either be free of shipping charge or if a premium method of shipping is selected, paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. If an item is damaged during shipping, seller will not be held responsible however may offer a refund at discretion. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.

More detailed information on our shipping policies is available here: Delivery Policy

Refund/Return Policy

Items are entitled to be refunded or returned if the buyer notifies the seller within 30 days of the date of purchase. The buyer must contact the seller by email: service@petoday.com  where a return can be processed. Not all merchandise is returnable.

Please see our return policy for more detailed information: Return Policy

Cancellation

An order may be canceled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.

Timing of reimbursement

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.as a result of the reimbursement.

Returning Goods

If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods to us without delay and in any event not later than 30 days from the day on which the goods were delivered. The deadline is met if you send back the Goods after a further days has expired.

Complaints

Any complaints about items or the seller should be submitted to our support team. Please email: service@petoday.com . There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Any dispute arising out of such use of the website is subject to the laws of the US.

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.