Petoday

Usually 7-15days. The postal carrier may delay due to COVID-19.If your order hasn’t arrived in the estimated delivery times, please contact our support team at service@petoday.com, so that we can look into your tracking to see if the shipment may potentially be lost and review the next steps. If your order hasn't arrived within 60 days of the date of original purchase, you are entitled to a full refund on your purchase.

Estimated delivery times do not include weekends, statutory holidays, customs/postal delays, or our order processing time. Once your orders ship, it normally takes 7-15 business days to receive them. 

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 3 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement.
Please be aware to send a photo of the damage within 24 hours after delivery to service@petoday.com otherwise we can't honor the replacement or refund.

We accept payments by PayPal, Visa, MasterCard, and American Express.

You can track your parcel via the email we sent you. We also have a link to our Track Order page in our main menu and footer menu.
Email: service@petoday.com.

Feel free to get in touch, our customer service email address is service@petoday.com

By accessing, purchasing from, or using any part of the Petoday website, you agree to all information laid out on this FAQ page, as well as our policies.